Support. Support Hours are
Monday - Friday: 08:00 AM ET - 03:30 PM PT
Saturday - Sunday: Closed
Request for support after hours will be assigned the next business day.
Generally, cases are responded in order received. Updates to cases unassigned or cases that are waiting on an update will move the case to the end of the queue. This can delay the assigning of the case or an update to your case.
You can submit a request for Support at anytime here https://support1.smithmicro.com/portal/home
Your case will be responded to in order last updated starting with the oldest to newest during normal business hours.